We're a two-person team and we answer our own email.
Write to me@treyvititoe.com with what happened and what you expected. Screenshots help. We usually reply within a day.
The gate stopped appearing. Screen Time shields can drop after an iOS update or restart. Open ScrollSave once and the gate re-arms itself.
I want my money. It never left you. Tolls sit in your own accounts; anything the app shows as "waiting to move" is transferred to your own savings on the weekly sweep, or on demand from the Bank section.
I want to change my pace or my gated apps. Both live in Settings, right on the main page.
The short and complete version is on the privacy page.